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Rolando Hernandez
  • Male
  • Irving, TX
  • United States

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Rolando Hernandez is attending Agility Alliance Network's event

BRxG/DRG/AA Jan. 7, 2010 user group meeting, Dallas/TX at IBM IIC in Dallas, TX

January 7, 2010 from 6:30pm to 8pm
Happy new year and welcome to the 2010 user group meetings for Agility Alliance, Business Rule Experts Group, and Dallas Rules Group.The January 7th joint meeting of AA, BRxG, and DRG will be held at the IBM Innovation Center in Dallas, TX.Please RSVP by 5pm Jan 6:(a) on this public event pageor (b) by email to to BRxG_DallasRulesGroup_2009@bizrules.infoThis will be a short planning meeting, from 6:30-8pm. I’m looking forward to seeing everyone there and continuing the great discussions.We want…See More
Jan 6, 2010
Rolando Hernandez replied to Rolando Hernandez's discussion CRM Rule #1: Don't blame the customer for your decisions or mistakes in the group Customer Relationship Management
"UPDATE 10/15/2009: I decided to port my AT&T CallVantage VOIP numbers to Number Garage (http://www.numbergarage.com/). The setup process was simple, and it didn't take long for the port process to complete. I forwarded the first number to…"
Oct 15, 2009
Rolando Hernandez added a discussion to the group Customer Relationship Management
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CRM Rule #1: Don't blame the customer for your decisions or mistakes

Note: I am re-posting this as a discussion instead of a group comment.I have been using AT&T CallVantage VOIP for a couple of years now, and I really liked their service. Unfortunately AT&T decided to shut down this service. I'm not sure why. But here are some clues:"Based on our continued focus to deliver the best possible products and services to our customers and to focus our efforts and investments on new technologies, we are no longer offering AT&T CallVantage Service. All of…See More
Oct 15, 2009
Rolando Hernandez posted a blog post

Delta in-flight wi-fi is pretty fast

Trying this out for the first time. It works great. Connected the first time, without any problems. Delta gogo inflight Internet. Less than $10 per flight. see airborne.gogoinflight.com. ByeSee More
Sep 28, 2009
Rolando Hernandez joined Agility Alliance Network's group
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Customer Relationship Management

Thoughts and ideas about CRM (who)
Sep 25, 2009
Rolando Hernandez replied to Agility Alliance Network's discussion Enterprise solutions as expert systems in the group Expert Systems
"Great idea! Most ES experts agree building systems using an ES/BR approach cuts system development cost by at least 10%, and maintenance cost by at least 20%. Let's guesstimate that maintenance is sucking up about 50% of the government's…"
Sep 20, 2009
Rolando Hernandez added a discussion to the group Expert Systems
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Expert Systems can save the Govt $7 Billion/Yr

Interesting thought by Mr. Richards on Blogger. Not sure who he is, but he sure has a smart idea!See his blog article Enterprise solutions as expert systems.UPDATE: Agility Alliance reprinted this article here.See More
Sep 20, 2009
Rolando Hernandez joined Agility Alliance Network's group
Sep 20, 2009

Profile Information

Job title
CEO and Enterprise Rules Architect
Primary or favorite job role
Knowledge Engineer
Industry
Consultant
Are you a
Architect/Designer
Years of experience
20
Expertise level (what you think you are)
Expert
LinkedIn Profile
http://www.linkedin.com/in/rolandohernandez
Skype ID
rolando.hernandez2
Website
http://www.BizRules.com
Blog
http://www.bizrules.info/weblog
Other
http://www.VisibleKnowledge.com
http://www.BizRules.info

co-founder & sponsor October Rules Fest, the conference on rulebased and knowledgebased systems - http://www.RulesFest.org

Rolando Hernandez's Photos

Rolando Hernandez's Blog

Delta in-flight wi-fi is pretty fast

Trying this out for the first time. It works great. Connected the first time, without any problems. Delta gogo inflight Internet. Less than $10 per flight. see airborne.gogoinflight.com. Bye

Posted on September 28, 2009 at 8:33pm

Business rules drag Orbitz down to Earth

I don't Twitter. I blog instead. It makes me seem so old fashioned.

I just wrote a blog about rule failures at Orbitz.

Follow this link to read all about it: http://bizrules.info/weblog/2009/09/business_rules_drag_orbitz_dow.html

Posted on September 17, 2009 at 10:32pm

Why IT people don't "get" business, and why business doesn't "get" IT

I'm a business guy, and an IT guy. I get business, and I get IT.



But I used to be a typical IT person who just didn't understand business. Those were the days.



My first job out of college was working at Mobil Oil in their MIS Department. That's Management Information Systems for you kids out there. We started a newsletter to keep our clients, the business people, up to date on all the neat R&D projects and cool technologies we were working on. The year was… Continue

Posted on February 6, 2009 at 5:30am — 1 Comment

WARNING: CEO's need to wise up and "bail out" of billion dollar IT projects right now

Dear CEO:



I am sick and tired of reading about billion dollar IT projects that we both know are never going to work, change, or last. It's time to stop the non-sense and use common-sense.



Here's just one example from InformationWeek. California is spending $3,600,000,000 (that's $3.6 BILLION) on these systems:



• Financial system: 11.8 years, $1.6B

• Strategic…
Continue

Posted on February 4, 2009 at 12:00pm — 1 Comment

On Knowledge Management

Posted on December 17, 2008 at 2:00am

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